Trade in never happened and the store stole my phone
I went to a local AT&T store since I was eligible for a trade in. Brought my old phone with me and after paying some fees, the person from the store said I could go and I would receive an email with the order number. A few weeks went by, nothing came. I tried to contact AT&T multiple times and between hearing “it takes 3 cycle bills for it to show” and “I see you will receive credit next month” (straight out lying to my face), I went back to the store to find out they have no clue where the phone is and that there are no trade ins under my account. I’m so frustrated at this point that all I want is my old paid phone back so I can give this stupid new one back and never have to deal with AT&T ever again. The woman at the store said she opened a case, but again, no case number, nothing. The day I went back to the store to complain about it, there was another couple with the same issue. Basically, they stole my phone and now I have to pay for a new one. This is outrageous.
If you’re thinking about trading in your phone with AT&T, I suggest you actually trade in companies. Go to any other provider, but don’t do business with them.