Trade In and Get Rewarded!
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New Member

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1 Message

Sunday, October 30th, 2022 1:01 AM

Trade in is looping around USPS ad infinitum

Sealed trade-in in return box. Delivered to USPS, received the USPS receipt, then tracked for 3 days from CA to Nashville, then from Nashville to Nashville. Then a USPS update everyday for 4 days stating "In Transit, Arriving Late" - was supposed to arrive 10/26.

I call AT&T and Eduardo tells me: "not to worry, I checked the trade-in's IMEI, it was shut down, I have tracking information, and you will get the full $1,000 credit if it doesn't show up."

So why am I worried? See, I only have 4 days to give the new phone back to AT&T.

I've been given bad info by AT&T reps before. Eduardo tells he can't send me a text or email reciting what he told me. I asked for a supervisor. After holding a bit, Eduardo tells me the supervisor told him what he told me. And I couldn't be transferred. But, not to worry, he made notes of everything and they are in the system forever. And I'll get credit...

What? Me worried?

Anyone else experienced this?

Thx!

ACE - Sage

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103.9K Messages

3 months ago

You have 14 days to return the new phone, but your old phone is already gone, you had 30 days to trade in the old phone and it takes 90 days to get credit on the old phone so you're panicking over something you have no control over. Meanwhile AT&T has to give you credit because you have the receipt for trade in. So just relax enjoy your new phone and don't lose your post office receipt.

By the way in the future if you trade in at a physical store they check your phone in and they give you a receipt which notes exactly what they got. For example, It'll say ' iPhone 12 Pro Max so many gigabytes of storage, blue,' Etc.  

ACE - Sage

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103.9K Messages

3 months ago

And fyi, AT&T doesn't have your phone. They never had your phone. The trade-in phones go to a third party in Tennessee called Hyla mobile recycler.   

ATTHelp

Community Support

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207.2K Messages

3 months ago

Hello WindowsUSA, we're here to help with your trade in device.
We understand the impact of loosing a device in transit. Let's meet in a Direct Message to discuss your payment. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

Looking forward to speaking with you soon.

Carlton, AT&T Community Specialist

New Member

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1 Message

2 months ago

I am having this exact same issue. 

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