Trade In and Get Rewarded!
dgolonka2's profile

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1 Message

Monday, October 17th, 2022 8:23 PM

Trade in hasn’t been picked up in close to a month

I had dropped off my trade in at the post office on 09/21. It is now 10/17 and has not been picked up from this same location. The Pitney Bowles website lists the tracking as sitting at the USPS location that I had left it at, without any movement. What irks me most is the other trade-in that was turned in on the same day, has already been completed on the trade in process being picked up only a few days after 09/21. It’s as if the vendor completely forgot about the other phone. Is there any way for ATT or Pitney to figure out they need to pick up this trade in? I’m a bit worried my credit is going to have issues even though I have followed their process perfectly.

Community Support


229.9K Messages

1 year ago

Hello dgolonka2, we're here to help with your trade in device.


Please keep up with the tracking information. If you are not receiving your trade in credit with in 2-3 billing cycles, please reach back out to us with the tracking information and we will review your case.


If you have any other questions or concerns please reach back out.


Thank you for visiting AT&T Community Forums!


Carlton, AT&T Community Specialist 

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