Trade in after BYOD
Recently switched to ATT. The store did not have any phones better than our current in stock, so we came over with our devices. We were told that if we waited for the new ones to be ordered (which could take a few weeks) that we would be unable to start our ATT service until they came in. We couldn’t wait weeks to switch. We had to switch as my husband does not get service at work with our previous provider. Now because we brought our devices we cannot upgrade and receive trade in. I was told by chat support that the store could make an exception. The store told me is was customer service that can make an exception. I feel like we are just being run in circles which makes me very uneasy about this switch. Maybe we should have found other providers in the area.
Is there nothing at the point that can be done to allow us to upgrade without waiting the 30-90 days? That is a large waiting window with no guarantee of what it will be. I had ATT for years for wireless service and for internet, and I’m starting to remember why we switched.