Three times I set up a trade, never received shipping materials
I recently swapped to att and purchased a pixel 7 Pro and Iphone 14. I originally made the purchase over the phone after having issues doing it online. I was informed by the agent that I would receive shipping materials within 2-3 business days. Fast forward a week, and I contacted customer support about it via chat (which I have a log of). I was informed that the trade was never set up. So I on e again set up a trade and receive a receipt # from the agent, but never a confirmation number. So being suspicious, I follow up the next day vis phone. I am then informed there is no record of a trade. So once again I go through the process, received a receipt number and a false promise that I will receive shipping materials in 2-3 business days. Again no confirmation number.
What am I to do here? At this point I believe I am just being lied to by people who either refuse to do their job, or are trying to scam me.