store wont help me
The store gave me the wrong phone, which I cannot activate, and is giving me the hardest time to return. After multiple calls to the call center, it's clear no one there is able to assist me either. This is bordering on fraudulent behavior.
5/25: I upgraded my phone online and selected in-store pick-up.
5/26: in the A.M. picked up the phone in the morning, P.M. attempted to activate the phone, after nearly 2 hours on the phone with the support, and my current phone deactivated, the agent determined that the store gave me a phone with a different IMEI number and I would have to return to the store for help
5/27: Admittedly frustrated I returned to the store (was told I would need to wait in line again). The assistant manager, who was extremely dismissive, was able to turn my current phone back on, but not without trying to convince me to buy insurance for the phone they sold me that doesn’t work. Finally, the store manager came over and ensured me that after she finished with her customer she would handle my return (as apparently, she is the only one who could do the return). I left the phone with them and returned around 3:30 only to find out the manager had left and did not process my return. I did not feel comfortable leaving the phone over the weekend until the manager returned on Tuesday (and had to argue to get the phone back in my possession). I made an appointment to return Tuesday, when according to the assistant manager the manager would be there to help me.
5/30: I returned for my appointment at 10:30 and the manager had taken the day off. I asked the assistant manager to call the regional or another manager to help me. He refused and walked away to restock some phone cases. He then continued to be dismissive saying I shouldn’t have taken the phone with me last week, saying the return was still going to take 1-3 days to process, letting me know the manager can take off when they want, adding that I shouldn't have taken an hour off work just for a phone. Among several other extremely dismissive comments.
I made another appointment for Wednesday, 5/31 at 5 pm (which will be my fifth visit to the store), when supposedly the manager will be in again, this will be my fifth visit to attempt to get this matter corrected.