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kphillz's profile

New Member


1 Message

Wednesday, October 12th, 2022 6:56 PM

sent trade in to the return address

I sent my trade in using the packaging inside the phone.  Phone was returned to Pitney Bowes.  Called AT&T Mobility and was told there was nothing they could do and I would need to contact Pitney Bowes and somehow track down my phone.  I asked for a number to contact them and was told they don't have a number for them.  I realize this is my fault, however it's confusing when they send return packaging in the box your new phone comes in.  So, basically there's nothing I can do.

Community Support


225K Messages

1 year ago

Hi kphillz0, we're here to help with your trade-in inquiry.


We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


In the meantime, please gather the following information to give in the Direct Message.


1. Tracking number for the return shipping label you used. 

2. The trade in phones IMEI number. 


We will get started on figuring out the root cause and work towards a solution. Keep an eye out for the DM.


Thank you for contacting the AT&T Community Forums.


Jeff, AT&T Community Specialist



9 Messages

9 months ago

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