Scammed by Trade In Promotion
I feel completely scammed, your website said I qualified for a trade in credit with an eligible current unlimited plan and phone, it never specified on your website that it had to be a specific unlimited plan. With the credit I am only supposed to pay $5 more after three bill cycles at $33, which was fine. I even received an email where it says the offer has been applied for a credit for the phone. Today I received an email, that I will be paying $154 a month instead of my typical plan of $101 + $5 after three bill cycles. I called customer service and it turns out my unlimited plan wasn't the right eligible plan for this promo? Your website even said retired plans can qualify for this promo (which I have a screenshot). I have a grandfathered or "retired" plan and yes I also have a qualifying phone to trade in. I was told it has to be a new unlimited plan not a retired or grandfathered plan and that they can help me switch to it. I do not want to switch to any new plan and specified this clearly to the rep that I am not switching to a new plan. On top of now being charged for a phone without credit, my phone plan seems to have been changed without my permission and I am being charged an extra $20 a month for my service plan without specifying what that 20 is even for. Even if I continue to make payments for the phone without the credit, my total bill should be no more than 133 a month, not 154. How do I not qualify when I have an unlimited plan and a qualifying phone? Where is this extra $20 coming from?