Sales rep scammed me
I was looking to buy a new iPhone when I decided to call AT&T to see if I was eligible for an upgrade. The girl on the phone told me I could trade in my iPhone X for $800. I was suspicious because this seemed like a lot so I repeatedly asked for clarification whether or not she was mistaken. She told me that people are eligible for “up to $800, however I was able to get the full $800”. Still smelling something fishy I decided to order a new IPhone 13 pro max directly on the phone with her right there and then. An AT&T sales person wouldn’t lie right?
The phone came in today but I didn’t see any return label with it for the old iPhone. Called up customer service and they said that it is usually sent in the same box as the new phone, however when I was speaking to the girl rep originally, she said that it would be send later. I don’t know what to do. I was billed $1100 for a phone that I can’t even get my upgrade for. I need help from an AT&T higher up/middle manger.