Trade In and Get Rewarded!
wblanier87's profile

New Member


1 Message

Sunday, October 30th, 2022 3:45 AM

Returns agent

After completing switch from Verizon I received my phone and sent my trade in (mint iPhone 11 Pro Max) back to AT&T on September 24th. This was dropped off at post and picked up by “shipping agent” on September 26th.  I have not seen any movement since then and am beginning to worry.  Any suggestions?

ACE - Sage


103.9K Messages

3 months ago

Use the tracking number on the Pitney Bowes website. The agent is a courier, in this case Pitney Bowes, which picks up these packages from the post office and delivers them to the warehouse. For the trade in the warehouse is in Tennessee.  A third party called Hyla Mobile recycler


Community Support


207.1K Messages

3 months ago

Hello wblanier87, we would be happy to review your trade in status 

We understand the trade in process can be frustrating. Let's meet in a Direct Message to discuss your payment. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

Looking forward to speaking with you soon.

Carlton, AT&T Community Specialist
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.