Returned Phone to Parcel Return Service and It's Not Been Received - AT&T Charging Me!
I returned my old Galaxy Z Fold on March 28, 2022 via the United States Postal Service. I have the receipt and tracking that I sent it off and it was accepted by the post office. Yesterday I received a text message and an email that I was being charged $329 because they had not received the phone.
After thirty five minutes of being on the phone with a representative this morning she is continuously telling me that they have not received the phone. This is obvious but I returned the phone to the instructed establishment with the Parcel Return Service label that was sent to me with my new phone. I got an acceptance receipt from the post office with the tracking as proof of surrender. I don't understand how this is my problem and I'm being charge $329 for a phone that I don't have and returned properly to the post office as instructed. I need some guidance on how to get this charge off of my account. I've been with AT&T for 17 years and this is unacceptable and such a frustrating waste of my time.