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ABDAVIS325's profile

New Member

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2 Messages

Tuesday, October 11th, 2022 10:35 AM

Phone upgrade exchange packaging not included

I upgraded to a new device and in the same box that it come in usually there is a return sleeve for my old phone to be send back as my trade in. I did get a return label... just not a return sleeve. Can I just put my old phone in the original phone box it come in and put that in a box and stick the return label on there and send it back? Or does it HAVE to be put in the small white see through sleeve that is usually sent? I would rather go ahead and stick it in the old original phone box I have kept from when i first purchased it and send it back in that.. I think that would be most secure to be honest. I mean after all,  my new phones was sent to me in those same boxes. Please help me so I know that when I send this one back, that I will not be voided of the deal for my device upgrade/trade in.

sandblaster

ACE - Expert

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62.2K Messages

4 months ago

So which is it, an early upgrade return or the trade in deal on a paid off phone? If it’s the latter, trade in materials should be sent separately but you can request them at https://tradein.att.com

The return label that comes with the new phone is for returning the new phone.

New Member

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2 Messages

4 months ago

i have to send in my old phones for my next up upgrade trade in 

(edited)

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