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ammanminzzz's profile

6 Messages

Thursday, August 24th, 2023 1:59 AM

Phone order canceled and hasn't refunded my money

Hey @ATTHelp.

I ordered an iphone 14 pro max from AT&T online and the money was debited from my card. I got an email that the order was confirmed but soon in 15 seconds I received another email that the order had been cancelled for my security as they couldn't verify it was me.

The full amount of the phone has been debited from my account and the I called up my bank to find out if there was any credit amount on hold but they said there was none and that amount has been debited and to contact you guys for the refund.

Also I called up the customer service for AT&T and they said that it should happen today but it didn't happen. 

Please help as it is urgent for me to get the money back.

(Edited as per Community Guidelines)

ACE - Expert

 • 

22.7K Messages

3 months ago

This is a public customer to customer forum only. It is not AT&T Support. It could take a few days for the order/cancelation to go thru and your account credited. However, the fact that AT&T canceled it because they couldn't verify it was you is curious.

Community Support

 • 

225.4K Messages

3 months ago

Hello @ammanminzzz,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

6 Messages

3 months ago

@ATTHelp Can you please tell me how long it will take to process the refund or credit the amount back to my bank? 

Community Support

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225.4K Messages

3 months ago

Hello @ammanminzzz

 

We're sorry to hear that your order was cancelled, We would be happy to help!

 

Refunds for cancelled online orders would take up to 5 to 7 business days depending on your financial institution. If you have additional questions or require assistance with any orders, you can contact our E-com Support Team at: 866.267.4510.

 

We look forward to hearing back from you.

 

Susan, AT&T Community Specialist

 

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