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rosieomarrow's profile

Contributor

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3 Messages

Friday, September 16th, 2022 4:45 AM

Phone locked, no response to unlock request, FCC contacted

I will be honest, I am enraged. It has been two weeks and there has been no response about my unlock request, whether approved or denied. I have not gotten a single email about it.

I have contacted the FCC and also an employee at the AT&T office of the president. It has been 5 days since then, and my phone is still locked.

All bills have been paid, the phone has been paid for in full, and I just received my last bill with the amount of $0.00 as the balance. There is no reason that my phone should still be locked.

This is outrageous. I only hope that my experience can help deter anyone from financing or purchasing a phone through this company.

ATTHelp

Community Support

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207.9K Messages

5 months ago

Hi rosieomarrow, we're here to help with your unlock request.

 

We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, please gather your account information.    

 

We will get started on figuring out the root cause and work towards a solution. Keep an eye out for the DM.

 

Thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

Contributor

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3 Messages

5 months ago

My device has now been unlocked by a kind manager filing an escalation.

I stand by my opinion that 2 weeks is an unreasonable amount of time to be without a phone, and that it should not have taken a complaint to the FCC to resolve it.

I don't think I will ever finance a phone directly from a carrier ever again, and especially not AT&T.

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