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Ashhcoo27's profile

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1 Message

Saturday, November 26th, 2022 3:30 PM

Ordered IPhone 14 Pro Max and never received

I ordered a new IPhone pro max and it shows that’s it been at a Louisville FedEx facility for 2 weeks now. I’ve called fedex and they said when they received the shipment there was nothing in the box and for me to contact AT&T. I can not figure out who to contact to either reissue the phone I ordered or cancel the order entirely. Anyone know where to contact for this?? I’ve been with AT&T for 15 years and never had this issue before 

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2 Messages

2 months ago

Don’t fall for the AT&T scam.  I also had a iPhone8 that I traded in for the new iPhone14 in the latest AT&T promotion.  The trade in iPhone8 was in perfect condition and warranted a $350 trade-in value.  I even had my crack screen replaced ($100) in order to turn the iPhone8 in in perfect condition. I bought the new iPhone14 at the local AT&T store to verify the deal and make sure that all the paper work was proper. A couple weeks later I received a confirmation that my iPhone8 was received and it qualified for the $350 trade-in promotion. After a couple months, I finally received a text from AT&T that I needed to change my plan in order to receive the $350! I called AT&T and was told that my Unlimited Data Plan was not the plan that was needed to receive the promotional trade in.  The plan that they wanted me to sign up for was $40 more a month and that the $350 would be credited to my account over the next 36 months! WOW, I would have to pay $480 more per year for 3 years ($1,440) to be eligible to get the $350 in trade-in value.  SUCH A SCAM.  Now I want my perfectly good iPhone8 returned.  I’m not confident that I’ll prevail. 

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