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SMajor59's profile

New Member


9 Messages

Saturday, November 19th, 2022 7:54 PM

Order status

I am new to At&t and this is my first phone order. I completed the id verification on 11/9/2022 and the order is still stuck on "we are "working on your order". So it's been more than a week since I submitted my driver's license and the only thing that changed is the message asking me to submit my driver's has gone away from the screen. And I did submit my driver's license with in the 24 hours and got the screen saying it was complete. 

Here is my order # 23-277513242463010 and zip code is 84106. 


Community Support


207.9K Messages

3 months ago

We understand your frustration with your device order status still pending, @SMajor59.


We want to help. Let’s meet in a Direct Message to discuss your account details and an escalation on your order inquiry. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to finding a solution for you. Thanks for reaching out to AT&T Community Forums!


Nelson, AT&T Community Specialist





New Member


2 Messages

20 days ago

Did you ever get this resolved? I am having the same issue.

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