3 Messages
One UI Beta
Can you please please please please please allow One UI 6 beta updates for AT&T phones? Why are you keeping your customers from being allowed to benefit from all of the advantages of the latest UI? What can we do, as customers, to facilitate this change? I recently switched from T-Mobile to AT&T, and now I'm beginning to regret it. Actually, I've been regretting it for a variety of reasons ever since making the switch. AT&T does have some good features, and I appreciate this. But limiting customers ability to take advantage of the latest UI applications and updates is, not only frustrating, but bad business! For example, I'm actually considering switching back to T-Mobile! I hadn't ever even considered it until finding out that one UI 6 beta is not supported with AT&T model devices. I purchased what was, arguably, the best phone available (Samsung Galaxy s23 Ultra), and am paying for the highest tier of service...now I find out that I'm not able to use the features and applications that T-Mobile customers, and customers who purchased unlocked phones, are able to access?! Somebody please give me a reason to stick with AT&T... and quickly! Thank you, in advance.
formerlyknownas
ACE - Sage
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113.5K Messages
2 months ago
Can't be discussed here
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BonathanJell4tt0
3 Messages
2 months ago
What exactly does that mean? Could you please expand upon that? Elaborate? Elucidate? Do you have a suggestion for a more appropriate place to express my grievances, Etc?
Gratitude...
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formerlyknownas
ACE - Sage
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113.5K Messages
2 months ago
If we were allowed to discuss the process, Then I would have discussed it with you.
You have to have an phone without carrier software. You don't. You're going to have to infer what the rest of the conversation might be from there
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ATTHelp
Community Support
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225.6K Messages
2 months ago
We understand the situation and concerns regarding our policies on software updates for your Samsung Galaxy S23 Ultra @ BonathanJell4tt0.
It can be disappointing when your device doesn't receive the latest updates as quickly as you'd like. However, it's important to note that the availability of software updates, including beta versions, can be influenced by various factors, including carrier agreements, device compatibility, and software testing.
Here are a few steps you can take to address your situation and voice your concerns:
Hope this information helps!
Thank you for contacting AT&T Community Forums!
Antony, Community Specialist
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BonathanJell4tt0
3 Messages
2 months ago
Thank you.
Better than nothing at all.
Best Regards (or whatever...)
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
2 months ago
Yeah everything attcares posted is wrong just plain wrong. Sim unlocking the phones does not change who the updates come thru. Flashing the U1 software will tho. But you will have to do that on your own. Fyi my s23 ultra is on the beta.
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formerlyknownas
ACE - Sage
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113.5K Messages
2 months ago
🤦🏼♀️
Well at least ATT suggested an unlocked (non carrier) device.
We are not supposed to discuss altering software which is what you're asking.
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