New Member
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5 Messages
No return label
I upgraded my phone and they shipped the new phone with the return box but it had no return label.
I called at&t support and they said there was a system glitch and no return label was generated. She then told me she created a new return kit process and gave me a new tracking number.
I've waited two days now but I have not received the new return kit yet. I input the new tracking number with my email on the at&t trade in tracking site but it is not recognized.
Can someone from at&t help?
Baileysw
New Member
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2 Messages
4 months ago
Can you contact with at&t support again. Maybe last time they forget to replay you.
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ATTHelp
Community Support
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221.4K Messages
4 months ago
Hello @Tyler14, this is not the experience we want you to have, we are here to help you get a prepaid label.
You can request a trade-in shipping kit using the trade-in portal. Turn off activation locks such as "Find My iPhone" and "Google Activation Locks" before mailing to avoid processing delays.
If you need further assistance, please reach back out to us.
Diajhanae, AT&T Community Specialist
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Wheelerdealer990
New Member
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5 Messages
4 months ago
@ATTHelp so I received an email this morning with "import steps" instructions email. It says if I haven't received the return package kit in the time allotted in the email, then wait a few more days.
Problem is, email doesn't indicate when the kit is supposed to arrive.
I don't interact with AT&T much at all. But when I do, it is bad.
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