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Drichardson27's profile

1 Message

Friday, August 25th, 2023 1:08 AM

No return box

I upgraded my phone and was told to expect the return box first, didnt come. I've now called twice and am near the end of the 30 day widow.

Community Support


225.7K Messages

4 months ago

Hello @Drichardson27, thank you for reaching AT&T Community Forums. We're here to help you with your trade in mailing box.


We understand how important it is for you, and we want to help change this experience for you.


To ensure you are able to meet the 30-day return period, we recommend going to the nearest AT&T corporate store to process your return.

Please use the link to locate the corporate stores, not retail dealers that just sell AT&T products. (


I'm here to help for any questions you have for me.


Mike, AT&T Community specialist.


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