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camstanley5's profile

New Member

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2 Messages

Tuesday, September 20th, 2022 10:54 PM

Next up Plan cancelled?

So recently I have been browsing to upgrade my phone however when I went to check my account I notice the Nextup option is gone from my account. I’ve looked on previous billing history and from looks it was cancelled without my authorization. I don’t understand what happened and I would like someone to help me figure out this issue. 

ATTHelp

Community Support

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207.3K Messages

4 months ago

Hi there @camstanley5, we're here to help you with your Next Up Plan. Let's meet in a direct message to take a look at any account changes that have been made recently, please locate the chat icon in the upper right-hand corner next to the bell.

 

In the meantime, view your billing history details when you have last seen your Next Up Plan.

 

We look forward to chatting with you soon.

 

Ashley, AT&T Community Specialist 

sandblaster

ACE - Expert

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62K Messages

4 months ago

Then you need to call. No one here has access to your account or can determine how or when Next Up was cancelled.

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