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asdve125's profile

New Member

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2 Messages

Saturday, October 8th, 2022 1:51 PM

Need a manager to unlock my phone asap

online portal doesn't work

many phone calls with customer service since Oct.1

online chat in messenger unable to escalate the issue, stating that the department that unlocks phones have a lot of phones to unlock and there is a long waiting line. (not buying this excuse)

case number: Cm20221001_154747609

I'm in the same situation as: https://forums.att.com/conversations/phone-device-upgrades/phone-locked-no-response-to-unlock-request-fcc-contacted/6323ff82c307775b63806797

please DM me asap, I will file a FCC complaint soon

ACE - Sage

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104K Messages

4 months ago

Go ahead and file your FCC complaint. It doesn't do what you think it does. The free complaint is forwarded back to AT&T upper management and someone will contact you within 30 days.  Typically within one business week. 

New Member

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2 Messages

4 months ago

solved

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