My Arlo cameras will not load after I updated to 16.1

We understand your cameras aren't loading after installing the new software update, @sbutterfly44. Let's help with a solution.

Since you've tried many things, our recommendation would be to perform a master reset by following these steps:

• RESET ARLO WHILE CONNECTED TO THE CLOUD: From the desired device's Settings screen, scroll to and select REMOVE DEVICE. Select OK to confirm. Follow the steps to set up a new device.
• RESET ARLO WHILE DISCONNECTED FROM THE CLOUD: Press the Sync button on the camera. You will hear a clicking sound. Hold the QR code in front of the camera until you hear a chime sound. The camera will now reset to factory default settings.

If that doesn't help, continue to work with Arlo Support.. They can be reached at 866.235.7670.

Please note:

• Your full name and Arlo account email is required for support.
• • Once the name and email address are verified, the call will be transferred to Tier 2 support.
  • There is no direct dial number for Tier 2 support.
• Phone support is free for the first 90 days after any Arlo purchase, and is also included with any Arlo subscription.
• After 90 days, phone support for non-subscribers is available for a small charge to help with advanced features, interfacing non-ARLO products, configuring large networks, and more.

Thanks for choosing AT&T. We hope this helps! 

Sydne, AT&T Community Specialist