Misled by ATT store on BYOD and ability to upgrade after porting
I started the process of transferring 5 phones and 4 watches from Verizon to ATT due to bad call quality on VZW and wanting to take advantage of professional discounts w/ ATT.
I switched two of the lines in-store to see if the service was reasonable at my home and work locations. The service has been fantastic. Was told at the store that if I didn't upgrade the phones on the spot, I could upgrade the next week "online really easily" and receive promotional credits, etc. After a week of trying out the service, I tried to do that upgrade online and was only given the option to pay full price and could not trade in. Same as if I tried to do this at other retailers (ATT, Best Buy) and put my ATT account information. Reached customer service (who said I cannot upgrade). Reached Loyalty/Retention line (said I could upgrade with 30% down payment). Reached customer service again (said I could not upgrade but corporate store could give an exception). Went to corporate store was told I had to wait 6 months. Then tried again to see if could do the down payment option by phone and they said I had to wait 30 days. Obviously I would have just done the upgrade at the time I brought the lines over from Verizon if I knew this policy. I was misled in the ATT store. Additionally, I've now missed out on the trade in promotion ($1000 for my phone) which just ended yesterday. One of the lines has a phone that really needs to be replaced.
Clearly no one at ATT has any idea what the policy is. They were happy to take my money to start a new line with new phones - I did this before I had fully figured out how much of a road block this is. I may return the phone instead of activating it when it comes and just upgrade through Verizon and take the lines back. I am hesitating to bring my other 3 lines and 4 watches from Verizon if this is the uncertainty and deception that I have to deal with. Overall though would much prefer the service on ATT and would like to resolve this if possible. Can anyone help?