Trade In and Get Rewarded!
Jessica7's profile

New Member

 • 

4 Messages

Monday, October 24th, 2022 10:03 PM

Management at ATT store , Tri county location . Cincinnati , OH

I recently purchased a phone from this store , and the employee who sold me the phone made the mistake of giving me a new phone while always allowing me to keep my old phone . They called a day later I guess when they recognized the mistake and told me I would have to return my old phone . I made it clear even in the store I would like to keep my old phone and if not then I wouldn’t be upgrading . She still processed it however she did then I get a call . I’ve spoken to someone earlier and she told me she filed that complaint for me . But I went into the store today after talking to a customer service rep and after reviewing my account she said that it doesn’t state that I need to turn the phone in so I was going in to make sure they weren’t going to charge the account that’s not in my name any extra funds . I got there around 1:15 pm today (10/24) and was inside the store until about 1:45 . I would love for someone to pull the cameras inside hopefully there is audio as well the manager was overly rude , she cursed at me multiple times because I just wouldn’t give them the old phone and I told her I already reported their “mistake” and that made her upset . I agreed to turn in my new phone and just to reverse everything because I am not willing to turn in the other phone and she kept telling me how much power she has to charge the account whatever she feels . It gets so far she decides to tell me in the store “ pop this **** in the parking lot” . This is unacceptable and some one should really pay attention to what happened inside this store today . Police even got called .

ATTHelp

Community Support

 • 

207.2K Messages

3 months ago

This is definitely not the experience we want you to have, @Jessica7.

 

Thank you for brining this to our attention. This is not how we treat our customers. We are happy to bring you in to a DM to submit feedback on the manager who assisted you. You will find a chat icon next to a bell icon in the upper right corner. Our next message will appear there. 

 

Thank you for contacting AT&T Community Forums. We look forward to chatting with you soon!

 

Clarissa, AT&T Community Specialist 

New Member

 • 

4 Messages

3 months ago

I believe her name was Kyla , She said it once

Constructive

Employee

 • 

30.4K Messages

3 months ago

Do you even know if it was a corporate store? 

New Member

 • 

3 Messages

2 months ago

My daughter had to go to that store today (11/21/22) and the manger was extremely rude to her, so much she left the store in tears, called me - I called the store and the manager yelled at me and told me my daughter was rude to her... I asked for her name which she refused to give me, and told the manager that she was not being a good manager... she told me I was not a good AT&T customer... I called AT&T and am filing a complaint.  Totally unacceptable behavior from a manager. 

New Member

 • 

4 Messages

2 months ago

Her name is Kyla . I called the 1-800 number as well and left a complaint, I spoke to several different representatives as well. Hopefully they  realize she is a problem. She seems to be the problem please contact them to let them know. 

OttoPylot

ACE - Expert

 • 

19.6K Messages

2 months ago

Sounds like an AT&T Retail Store and not an AT&T Corporate Store. The Retail Stores are independently owned and operated separate from AT&T and are not staffed by AT&T employees. They pay by their own rules and unfortunately AT&T has no control over how they conduct their business. Both stores look exactly the same.

New Member

 • 

3 Messages

2 months ago

When I asked her if the store was a corporate store she told me it didn't matter it was her store and she made the rules and what she said went...  I am working on getting in touch with the regional manager as well as I will be filing a complaint with the FCC and AT&T.  

OttoPylot

ACE - Expert

 • 

19.6K Messages

2 months ago

@kwarner69  It does matter. As I mentioned, they are independents and pretty much set their own rules. Basically, anything goes to make a sale. A regional manager from AT&T isn't going to be of much help because they have little to no authority over how that store is run. File a BBB complaint against the store is about all you can do. If you file a BBB complaint against AT&T those go straight to Corporate and someone from the Office of the President will contact you. They may be able to help as well.

New Member

 • 

3 Messages

2 months ago

BBB complaint has been filed and forwarded to AT&T corporate. She should not be threatening customers accounts or physically threatening anyone or making customers fearful at all.  She is not a good representation of the AT&T community and honestly should loose her job.  I understand people can have a bad day, but she seems to simply be a bad manager and does not have good customer service skills or know how to deal with the public in a positive manner.   I was able to get my issue handled on the telephone with an AT&T representative, but I do have to return something to that specific store and am considering asking for a police escort to do so... it is bad when you cannot even take care of your transactions with a store for fear of account fraud or physical harm. 

New Member

 • 

4 Messages

2 months ago

Literally same situation for me . She actually called the police after threatening me and receiving the same retaliation. I got customer service to email me a shipping label and sent my device back that way because it had to be through that store as well.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.