Management at ATT store , Tri county location . Cincinnati , OH
I recently purchased a phone from this store , and the employee who sold me the phone made the mistake of giving me a new phone while always allowing me to keep my old phone . They called a day later I guess when they recognized the mistake and told me I would have to return my old phone . I made it clear even in the store I would like to keep my old phone and if not then I wouldn’t be upgrading . She still processed it however she did then I get a call . I’ve spoken to someone earlier and she told me she filed that complaint for me . But I went into the store today after talking to a customer service rep and after reviewing my account she said that it doesn’t state that I need to turn the phone in so I was going in to make sure they weren’t going to charge the account that’s not in my name any extra funds . I got there around 1:15 pm today (10/24) and was inside the store until about 1:45 . I would love for someone to pull the cameras inside hopefully there is audio as well the manager was overly rude , she cursed at me multiple times because I just wouldn’t give them the old phone and I told her I already reported their “mistake” and that made her upset . I agreed to turn in my new phone and just to reverse everything because I am not willing to turn in the other phone and she kept telling me how much power she has to charge the account whatever she feels . It gets so far she decides to tell me in the store “ pop this **** in the parking lot” . This is unacceptable and some one should really pay attention to what happened inside this store today . Police even got called .