Lost Trade in Device
A few months ago I upgraded my wife's phone and my phone. She traded in a Note 10+ and I traded in a S21+. She received a S23 and I received a S23+. I used the return sleeves and return labels that were in the boxes and dropped off the packages off at UPS. Due to life and worth, I forgot to check on this and misplaced the drop off receipt. Now looking at my bill we are being charged upgrade fees for both phones. I have called AT&T and they were able to provide the tracking numbers, but since its been so long UPS is unable to actually tell us anything. AT&T is telling me that unless I can provide proof that they were delivered, that there is nothing they can do. Any help would be appreciated.