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zhpa's profile

New Member

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3 Messages

Wednesday, November 23rd, 2022 8:00 AM

Label within the new device package

What is the shipping label that comes with my new phone’s package for? I’m trying to return the new phone since it was an wrong order and the person in ATT store told me to use that label to ship it back. 

As I also requested a trade-in so I also have a trade-in order. Was that label in the new phone’s package for trade in or for return? I’m confused because now the status of my trade-in order has changed, but the new phone order has no changed yet.

New Member

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3 Messages

2 months ago

To add more details, the trade in request was also a mistake and I didn’t not want to trade in anything 

ACE - Sage

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103.9K Messages

2 months ago

The label that came with your new phone should be to return the new phone if you don't want it. It should say RMA and should be addressed back to Texas

Trade-in packaging does not say RMA and it goes to Tennessee, and a third party called Hyla

New Member

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3 Messages

2 months ago

The label doesn’t look like either case

ATTHelp

Community Support

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207.1K Messages

2 months ago

We'd be happy to step in to assist you with your device return, @zhpa.

 

Special thanks to our ACE, @formerlyknownas, for their quick response. 

 

We want to help. Let’s meet in a Direct Message to discuss your account details and escalate your inquiry. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to assisting you further. Thanks for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

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