iPhone 14 pro max

This is a customer populated forum, but you can check the status of your order online. 

https://www.att.com/orders/checkmyorder

So already check the status. It has not moved just keep saying the same thing.

You'll need to reach out to customer service then. 800.331.0500

Hello @Sugarbunny73, we understand the importance of staying updated on the status of your order.

First, make sure that you have confirmed the Terms and Conditions when placing your order, to prevent the order from being cancelled. In addition, keep in mind the following:

• You’ll get a confirmation email when your order ships. 
• Pre-ordered devices ship on a first-come, first-serve basis.
• Back-ordered devices ship when they're available.

Thank you, @SoloTX for the information provided. That is correct, you can stay updated on the Order status online, or by:

1. Going to My orders.
2. Enter your Order number and ZIP Code.

Don’t know your order number? Check the confirmation email we sent you. Meet us back here with the results if you have any additional questions. Thank you for contacting AT&T Community Forums.

Alasani, AT&T Community Specialist