iPhone 14 Pre-order status says “ON HOLD” Why?

Hi all,

There are a couple of things that you should know about your iPhone 14 order.

First, the iPhone 14 Plus is subject to FCC rules as well as consumer protection, contractual and other provisions of federal or state law. It cannot be delivered until the FCC's authorization process is complete.

Also, preparing to ship means the order is being prepared to ship to you. An estimated shipping date/date ranges or promised delivery date/date ranges should be provided.

Make sure to check your email folders (including Junk or Spam) for any updates to your orders. Just to make you aware, the release date for the iPhone 14 is Friday, September 16, 2022.

We hope this info helps. Thank you for reaching out to us.

Lar, AT&T Community Forums (Posted on his behalf)

Hi oneal1455, we're here to help you with your iPhone order on hold.  

The hold might be due to the large amount of pre-orders that Apple is receiving at the moment. This is not unusual, especially if you didn't order directly from Apple. We will fulfill the orders as they receive inventory, but direct Apple orders are usually given priority.

You can use our Order Management Portal to find the latest updates regarding the status of your order; you'll need your order number and the shipping ZIP code. You can also find additional information regarding order status and shipment at this forum thread. 

Let us know if this helps, and thank you for contacting the AT&T Community Specialist.

Jeff, AT&T Community Specialist

Why does my pre order status say on hold ? Is it because they’re not shipping until the day before release ? 

I just talked to a rep and asked the same thing. They said it was due to the large amount of pre-orders but that there wasn't an issue and my order will ship on release date. 

I hope that's true...

I just pre-ordered the iPhone 14 Pro Max and my order status says “on hold”.  I didn’t receive an email about needing additional verification or anything like that and I’m trying to stay on top of it because I’m concerned there will be a delay. Can anyone look into this for me?

I’m in the same boat.  Rep said everything was okay but I’m concerned.  Didn’t even receive an email confirming my order. 

Says the same for me. Hopefully everything is good and it’s not delayed. 

We understand how exciting it is to get your new iPhone 14, @robbyeai.

We are currently working as fast as we can to keep everyone updated on their orders. If you have not received your confirmation email just yet, please do not be alarmed. Orders are processed in the order they were received. Please continue to keep an eye out for any emails from us. You want to check your spam and junk folders as well as emails tend to get sent there. 

We hope this information helps. If you have any other questions, feel free to reach back out as we are always here to help!

Clarissa, AT&T Community Specialist 

I’m on the same boat. I placed two separate Next Up upgrade orders through my account  but I only received my second upgrade order’s confirmation email, not a single email for the first upgrade order I placed. I asked the rep over the chat and they said it’s should be still processing. 

What does your order status say on each order? “On hold” or something else?