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hel1947's profile

New Member

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6 Messages

Tuesday, September 27th, 2022 7:52 PM

IFWA-40 Replaced WF720

I received from AT&T an IFWA-40 to replace my 3g WF720 in January 2022.  The only way to get it working was to take it to the local AT&T store for activation.  I retained my old number, but also received another number which I was told was assigned to the unit.  Now, I am being charged for hotspot internet which I do not want.  I have received refunds for this service 2 months in a row.  I only want the wireless home phone service.  The first month I called I was told it would be taken care of.  The next month I was billed again.  This time I was told I was sent the wrong device (not so).  Also, I was told I would have to find a device I could use.  I am to send this device (IFWA-40) back..

Is there any number I can call with knowledgeable people who can resolve this problem?

ACE - Expert

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35.9K Messages

2 years ago

@hel1947 excellent news.  I'm glad you were able to get it resolved.

2 Messages

3 months ago

i am having the same problem and have been stranded for over a year with no conclusive answers.  Who can I contact to get my situation straightened out?

2 Messages

3 months ago

Does Kathy still work for ATT, I would love for her to help me so I don't need to go through 10 people......

ACE - Expert

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35.9K Messages

3 months ago

I suggest the FCC complaint route.

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