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Naturiwarren's profile

New Member


1 Message

Friday, May 19th, 2023 3:02 AM

I got my trade in back after I went to ship it

I went to staples to trade in the phone and today I received it back I turned the device into staples about two weeks ago and the returned it ? In the same packaging I received to use to trade device in I’m confused on what should I do with it now??

Accepted Solution

Official Solution

Community Support


221.3K Messages

4 months ago

Hello Naturiwarren, we want to help you trade your device .


We have a dedicated forum's article about how to trade in your device. It will tell you what materials to use to ship in your device. It also includes an FAQ section for any questions or issues you may have with sending the device.


If you have any other questions about your trade in, let us know so that we can look into it together so that there won't be any issues.


Kailonie, AT&T Community Specialist 

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