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iruma77's profile

New Member

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2 Messages

Tue, Sep 27, 2022 10:28 AM

How long does a phone number sit in cold storage?

Long story short, when my grandma got a new phone, she changed her phone number but failed to update any information and is now locked out of her media (mainly her email) because her 2SV's are being sent to a dead phone number. We've tried calling ATNT but they said it's been 2 months since the phone number was disconnected and the account was closed (even though I swear it's only been a few weeks (because there were still calls being made mid Aug from the phone number. So how has it been more than 2 months already? >_<

ACE - Sage

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101.8K Messages

2 months ago

You already have the correct answer from at&t, I don't understand why you think the community - which is customer populated - could possibly give you a different answer. 

Your grandmother will have to contact her email provider for help in gaining access to her email.  

ACE - Sage

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101.8K Messages

2 months ago

It seems unlikely that two people have an identical problem at the same time... so I assume this is All in the Family

https://forums.att.com/conversations/wireless-account/how-to-activate-a-disconnected-phone-number/6332a4c9d9a8b404da765995

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