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Chesternut23's profile



2 Messages

Friday, September 16th, 2022 4:55 PM

HELP: Two iPhone 14s Marked Delivered, But Never Arrived

I pre-ordered two new iPhone 14s for me and my wife which were shipped to arrive today - September 16th. 

At 10:25am, both phones were marked delivered, but a FedEx truck never came (I've been home all day). From my my video doorbell, I see that no delivery truck has entered my cul-de-sac all day.

I know that new phones are stolen relatively often within delivery services, which I'm worried about. I wasn't worried about porch pirates, since I'm home all day. I'm so frustrated - surely I'm not the only one.

Has anyone had this issue before? Did you have luck filing a claim yourself? Looking at other threads, I see the seller (At&t) has to initiate the claim. Has anyone gotten At&t to submit a claim? 

These packages amount to over $2000. I would find it ridiculous if FedEx didn't keep any proof of delivery.

Thanks in advance.


Community Support


207.9K Messages

5 months ago

We are here to help with your iPhone 14 package concerns, @Chesternut23.


We do understand how frustrating this must be. We are here to point you in the right direction. If your order has shipped through FedEx and is showing delivered on their website, we do recommend reaching out to them to file a claim. They will need to start an investigation to locate the package. 


Try this and let us know how it goes. Thank you for contacting AT&T Community Forums. Please feel free to reach back out with any other questions. 


Clarissa, AT&T Community Specialist 

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