HELP PLEASE - I HAVE BEEN SCAMMED OF MY IPHONE

File a complaint with the BBB. That will go to Corporate and a Senior Manager will contact you. They may be able to help but being as so much time has passed, with or without physical paperwork, you may be stuck. Written proof is what you need. Text only "proof" is much more difficult. The fact that you gave her your phone without any receipt is a big red flag. Phones can get "lost".

Well we have a time issue here. You said a couple of months ago. That is two. It takes three bill cycles per the published offer for bill credits to start against a newly purchased phone based on a trade-in.  Dates for accuracy please.

The other issue is a receipt. Anytime you trade in a phone you should receive a receipt.  The in-home expert should have left you with some kind of identification so that you have his name and phone number,  some kind of paperwork explaining the deal, the prices that you should expect to pay, etc

Where is that paperwork?

If the phone installments costs $40 a month, The maximum ($1,000) credit is $27.78 per month over 36 months.  Any quote for a $7 difference as the net payment every month was based on you ordering a base model phone.

Hi @eazo, this is definitely not the way we want you to feel about our services.

We want to know few details before we go ahead with solution for your question.

1. As you have traded your phone you should have got some sort of receipt from the rep.
2. If you could help us with the tracking number.
   
   

Thank you for contacting AT&T
Dominic, AT&T Community Specialist

She did not give me any receipt, I just have  my text conversations with her showing proof of all this, and it’s with her company phone. I can get you dates for accuracy. I got an IEMI # for the phone I turned in, and even went into an ATT store to get her employee ID. Besides all of this, how can I get in touch with someone who will actually help me?

Hey @eazo, we're here to help you.

Since they didn't help you with the receipt, we would request you to visit the same store, and get all the details regarding your device, and please reach out to us with all the details.
So that we can proceed further to assist you.

Let us know if you have any more questions.

Thank you,

Scarlett, AT&T Community Specialist

The store I went to was a random store, I just went to get the employee ID. That store has no correlation with the situation.

Hello @eazo, thank you for reaching out to AT&T Community Forums. 

Let's meet in the Direct Messages to get started. (Look for the chat icon next to the bell icon in the upper right corner of the page) and, check for the notification.

Thank you,

Scarlett, AT&T Community Specialist.

Hey, can you dm me again?

@eazo 

Has it been 3 months since your switch?  

Dates!

Customers who switched before July 15th were eligible for 25% off of their wireless account service plan.   25% off the current unlimited plans is a huge deal. After July 15th that offer terminated and the offer was $20 off of internet

@formerlyknownas 
12/06/2022 is the day the technician and in home expert came and I switched to ATT.
12/10/2022 is the day I met up with the In-Home Expert and she took my trade-in