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Thursday, March 12th, 2020 8:54 PM

Frozen credit bureaus

I was a victim of identity therefore I have had my credit bureaus freeze my credit. I'd like to apply for a new phone and in order to do that I will have to unfreeze the bureau that your company uses to run my credit check. Can you please tell me which one it is so I know which one to call to do so? I don't want to unfreeze all of them for the obvious reasons of being exposed to more identity theft. Let me know as soon as possible thank you.

Thank you,


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Official Solution

Community Support


225.7K Messages

4 years ago

Hello @Winshi,


We can definitely provide you with some more information on this. When you apply for services with AT&T, we'll do a credit check with various credit bureaus. We recommend that you check with the major credit bureaus you've been working with for more information on how to proceed before you make the decision to unfreeze your credit. Let us know if you have any other questions or concerns.


Sean, AT&T Community Specialist

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