Free trade in lies
I called in to see about the free trade in. Used my s21 for the s22. I asked rep about it being unlocked and if there was a contract with it. Rep told me no contract and it will be unlocked with even 22 dollars of extra credit. It will take 2-3 months to take effect. Here at is 4 months later calling in because Bill is higher and showing over 700 dollars due for phone. Payment 33 of 36 due of 23 dollars a month. Apparently phone is in contract AND it's not unlocked . What would you do? Supervisor said basically I'm stuck until 36 months before being unlocked. Phone is free after the 36 months. Each month they apply monthly credit. What the actual (Edited per community guidelines)!? WHAT CAN I DO FOR THEM TO HONOR IT? They said they will reprimand the associate? I lost an unlocked phone to them to get me in contract.