Fraudulent trade in - scammed and now old phone is no where to be found!
My husband and I each had a Galaxy Note 9 that we got through ATT with installment plans. We paid them off completely. And recently took advantage of the promotion ATT offered to trade in our phone(s) and get $1000 credit each...for qualifying phones (which included the Note 9s) We each ordered new phones and sent each of our Galaxy Note 9s back with their original box, phone cases, and accessories (in the box they provided with the shipping labels they provided). Both in wonderful condition. We received confirmation from ATT that both Note 9s were received. This was in early March and since then have been credited each month for each of our new phones. I got our bill this month and the promotional credit was no longer applied to my husband's phone/line. I called and they are saying they received some sort of flip phone and that it's "not part of the promotion". I have now spent almost a week on and off the phone (consuming many hours each night) with different representatives and I am not getting any help. All they can can tell me is that they received the wrong phone. I have never in my life owned the phone they are saying they received and I have been a customer of ATT since the late 90s. My husband's old phone was reported stolen and it's no where to be found. We cannot afford to pay off a phone we were told we would get for free. This is obsurd and I will be leaving ATT if this is not resolved by rectifying the promotion that is due to us.