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D

New Member

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1 Message

Sun, Jan 17, 2021 2:13 AM

Closed

Don’t buy from Sam’s Clubs

Walked into a Sam’s club and sales rep asked what I paid for cell service, I said just under 200 for 4 phones. He said, what if I can get you 4 new iPhone 11 Pro’s for free and cut your bill to 160 by switching over to Att&t. I said what’s the catch, he says just port over your lines and trade in your current phones and you’ll get the new phones for free credited to your account. He said the  first two bills will be high and the third and fourth would be zero once the credits kick in. So I told him I could only switch 3 over and kept 1 line with Verizon. So we got the port pins from Verizon and switched 3 lines. I had to put over 200 bucks down at the store for the phones. He said to ship the trade ins back in the box our new phones come in with the provided label within 2 weeks. We did that, sent all 3 iPhone trades to att. First bill comes over 400 bucks, second almost 300, third still 300, no credits for porting the lines from Verizon and no trade credit. One rep said they don’t kn ow where the phones are , one said damaged, but I never received anything about the phones once they got sent off. 2 weeks after I received my new phones I get an email saying here’s your tracking label information to print to send in trades , we already sent them back with the provided labels in the new phone box like we were told. I think the trades went to the place our new phones came from, regardless att has them and they had return address’s  on them to send back if that was a problem so we can send to the right place. We called and told att about this and they said don’t worry they have the phones and would send them to the right place. Att&t Rep on the phone tells us Sam’s club reps don’t work at att and lie, there was never a promotion to switch to Att&t from Verizon and our 3 iPhones are worth 55 bucks and that there is no port credits for switching. Makes sense for me to switch from 4 lines at 198 Verizon to 3 for 288 at att and give you my perfectly working phones for nothing. Also the gift card I was supposed to get I didn’t , and the discount for my place of employment 20 percent I’m still waiting on. What a headache, never trust the people in the Sam’s clubs. 

Juniper

ACE - Expert

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30.5K Messages

10 months ago

@lili8j 

Keep in mind that is not a Sam's Club rep. The 3rd party dealer rents/leases store space, but they are a separate entity (usually it is Smart Circle). Glad some seemingly unfortunate luck ended up working in your favor against a huge problem later on.

vinodhts

New Member

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17 Messages

9 months ago

OMG ! Im going through Same issue , I bought 6 lines , they told they will ship the phones . Then instead of shipping 6 phones they shipped 2 Iphone 13 MAX 256 GB .I got it after 3 or 4 days. Then I got a empty box delivered and shocked it suppose to have another 2 Iphone 13 Max 256 GB (only receipt was inside) . 

Then I got one iPhone Mini delivered but another phone Samsung S22 Ultra was never shipped . Now im trying to cancel all this and went to sams club to return . They told i cant return it there and give a 1800 number . I called that and then they give me a USPS receipt , So finally shipped all 3 phone i received. 

Now i called AT&T to say cancel this crappy service , they are saying phone has to be reached. Now from your post i see how they handled the phones received. 

Any suggestions on how to fight this back ?

vinodhts

New Member

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17 Messages

9 months ago

I see many response saying the sams club AT&T kiosk desk is not AT&T ...Then why they are doing for AT&T . Why AT&T is holding the bill for something Sams Club shipped ? Why not we are allowed to cancel the service . All frauds . 

Former Employee

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1.8K Messages

9 months ago

@vinodhts stop posting the same thing on multiple threads. You have already been told what to do on your other post. 

vinodhts

New Member

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17 Messages

9 months ago

I’m posting my concern here, it is a open forum and I saw another customer is affected just like me? What is your problem ? Don’t you have anything else to do other than this forum ?

Constructive

Employee

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30K Messages

9 months ago

Because spamming the forums and hijacking other threads will get your account and posts removed. 

vinodhts

New Member

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17 Messages

9 months ago

How this is spamming. I see another person from sams had some similar experiences and I’m sharing my own? 

Former Employee

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1.8K Messages

9 months ago

@vinodhts read the forum rules. 

vinodhts

New Member

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17 Messages

9 months ago

@Lockdowncraziness Spaming is advertising some thing unrelated , repeatedly post unrelated message to the topics etc. My issues has problems with sales commitment and then billing , then loss of devices in transit , cancelled order status for the device i ordered ..actually multiple complaints. Anyway most of it resolved by AT&T . My bill is credited back 415$ and now it shows 0. But people like you are just not fit for discussion and in my opinion you dont know what is spaming even and just blocking the discussion channels . Forums are primarily for the discussion not to discuss what you like. So if possible whoever come here for help , let them discuss what they want . I dont need to come here again I believe as mostly i will be out of AT&T 

ACE - Expert

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23.6K Messages

9 months ago

Perhaps the correct phrase is 'double-posting'

AT&T Community Forum Guidelines

"....inappropriate or unacceptable behavior includes: a) discussing how to violate any policy or agreement entered into with AT&T for any product or service, b) posting content which is created solely to "bump" an existing topic or to evade the word filter or site logic; c) double-posting or cross-posting; and d) discussing participant bans or other Moderator actions. The Community Forum is not a venue for discussion of legal matters. Therefore, no such discussions are permitted. We reserve the right to delete inappropriate material."

people like you are just not fit for discussion

"......neither personal attacks nor harassment are acceptable and will not be tolerated. This includes "flaming" others via posts, replies or through private messages."

Flaming:  To attack with an intention to offend someone through e-mail, posting, commenting or any statement using insults, swearing and hostile, intense language, trolling, etc.
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