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New Member

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1 Message

Sun, Jan 17, 2021 2:13 AM

Closed

Don’t buy from Sam’s Clubs

Walked into a Sam’s club and sales rep asked what I paid for cell service, I said just under 200 for 4 phones. He said, what if I can get you 4 new iPhone 11 Pro’s for free and cut your bill to 160 by switching over to Att&t. I said what’s the catch, he says just port over your lines and trade in your current phones and you’ll get the new phones for free credited to your account. He said the  first two bills will be high and the third and fourth would be zero once the credits kick in. So I told him I could only switch 3 over and kept 1 line with Verizon. So we got the port pins from Verizon and switched 3 lines. I had to put over 200 bucks down at the store for the phones. He said to ship the trade ins back in the box our new phones come in with the provided label within 2 weeks. We did that, sent all 3 iPhone trades to att. First bill comes over 400 bucks, second almost 300, third still 300, no credits for porting the lines from Verizon and no trade credit. One rep said they don’t kn ow where the phones are , one said damaged, but I never received anything about the phones once they got sent off. 2 weeks after I received my new phones I get an email saying here’s your tracking label information to print to send in trades , we already sent them back with the provided labels in the new phone box like we were told. I think the trades went to the place our new phones came from, regardless att has them and they had return address’s  on them to send back if that was a problem so we can send to the right place. We called and told att about this and they said don’t worry they have the phones and would send them to the right place. Att&t Rep on the phone tells us Sam’s club reps don’t work at att and lie, there was never a promotion to switch to Att&t from Verizon and our 3 iPhones are worth 55 bucks and that there is no port credits for switching. Makes sense for me to switch from 4 lines at 198 Verizon to 3 for 288 at att and give you my perfectly working phones for nothing. Also the gift card I was supposed to get I didn’t , and the discount for my place of employment 20 percent I’m still waiting on. What a headache, never trust the people in the Sam’s clubs. 

New Member

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3 Messages

1 year ago

Same experience .. contacted retail support gone through many agents and so frustrating .. still paying over 200$ per month cant seem to get it resolved... thinkng of going to small courts...

New Member

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3 Messages

1 year ago

Same issue... transferred 4 lines over and promised my bill will be 125$ or less... still awaiting resolution ... but frustrated and thinking of taking then to small claims..

OttoPylot

ACE - Expert

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19.2K Messages

1 year ago

If you do go thru Small Claims, it will be against Sam's Club or whomever the AT&T Reseller is, not AT&T. The Resellers are independently owned and operated. They are not AT&T employees and if the promo or deal is not listed on the AT&T website, they will not honor it as it is not their promo.

New Member

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3 Messages

1 year ago

went through samsclub?

OttoPylot

ACE - Expert

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19.2K Messages

1 year ago

@tn117 It's a little unclear. Did you go thru Sam's Club resulting in the same problem?

New Member

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2 Messages

1 year ago

Turn your phones in on time and your fine 👌 I did it with them and have had absolutely zero problems. 5 lines for 100 plus tax and 5 new iPhones free. 

New Member

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2 Messages

1 year ago

As long as you turn your phones in on time, there’s no problems. 👌 I switched with the same deal and my parents did it in bj and both of us have had no issues and my phone credits hit by 4th or 5th bill. No issues and same price they quoted me. Seems maybe it was user error. Not employee error. 🤷🏻‍♀️

New Member

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5 Messages

1 year ago

Turned our old phones in immediately so the problem was not with us . It was definitely them telling us so many things that were not true. Finally maybe getting this resolved after 6 months or more and having to go thru Sam’s club to do it. Extremely frustrating. All of these complaints are true because it is exactly what happened to us. You are told something that sounds so good and then it does not turn out that way at all. 

OttoPylot

ACE - Expert

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19.2K Messages

1 year ago

@Unc1team and that's exactly how some of the Authorized AT&T Retailers work. They will say and do anything to make a sale. Unfortunately, they are not AT&T employees, and are independently owned and operated. If the promo or deal is not listed on the AT&T website, then AT&T will not honor it as it is not their promo or deal. However, any issues have to be taken up with the Retailer, not AT&T, because that's who you initially did business with. Definitely (Edited per community guidelines). 

(edited)

Constructive

Employee

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30K Messages

1 year ago

Third party retailers have a huge turnover as the owner will fire their employees but AT&T won’t fire the 3rd party retailer. There’s too much money involved. Heck half the employees are fired before they get their first paycheck. 

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