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New Member

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1 Message

Sun, Jan 17, 2021 2:13 AM

Closed

Don’t buy from Sam’s Clubs

Walked into a Sam’s club and sales rep asked what I paid for cell service, I said just under 200 for 4 phones. He said, what if I can get you 4 new iPhone 11 Pro’s for free and cut your bill to 160 by switching over to Att&t. I said what’s the catch, he says just port over your lines and trade in your current phones and you’ll get the new phones for free credited to your account. He said the  first two bills will be high and the third and fourth would be zero once the credits kick in. So I told him I could only switch 3 over and kept 1 line with Verizon. So we got the port pins from Verizon and switched 3 lines. I had to put over 200 bucks down at the store for the phones. He said to ship the trade ins back in the box our new phones come in with the provided label within 2 weeks. We did that, sent all 3 iPhone trades to att. First bill comes over 400 bucks, second almost 300, third still 300, no credits for porting the lines from Verizon and no trade credit. One rep said they don’t kn ow where the phones are , one said damaged, but I never received anything about the phones once they got sent off. 2 weeks after I received my new phones I get an email saying here’s your tracking label information to print to send in trades , we already sent them back with the provided labels in the new phone box like we were told. I think the trades went to the place our new phones came from, regardless att has them and they had return address’s  on them to send back if that was a problem so we can send to the right place. We called and told att about this and they said don’t worry they have the phones and would send them to the right place. Att&t Rep on the phone tells us Sam’s club reps don’t work at att and lie, there was never a promotion to switch to Att&t from Verizon and our 3 iPhones are worth 55 bucks and that there is no port credits for switching. Makes sense for me to switch from 4 lines at 198 Verizon to 3 for 288 at att and give you my perfectly working phones for nothing. Also the gift card I was supposed to get I didn’t , and the discount for my place of employment 20 percent I’m still waiting on. What a headache, never trust the people in the Sam’s clubs. 

OttoPylot

ACE - Expert

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19.2K Messages

1 year ago

@pcaterisano No. I'm just a user like yourself and happened to sit down with my morning coffee and login to see what's new on the forum. We really are sorry that you had such a bad experience with a Reseller. My experience with a reseller was corrected rather quickly but I can see where others are much more complicated and difficult to resolve. Hanging around here for as long as I have has given me a little insight on what to look out for but even I was tripped up.

New Member

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14 Messages

1 year ago

@OttoPylot When you say "we really are sorry" who is "we"?

QDad

ACE - New Member

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270 Messages

1 year ago

@pcaterisano

I think what he’s trying to say is that most people on these forums have ended-up here due to problems with AT&T. 

I agree with you that AT&T allows these 3rd party resellers to continue to sell their products, even when misrepresenting them to the customer, because it is a profit center for them. 

AT&T’s exploits of profit over customer satisfaction are well documented on these pages. 

File an FCC complaint, get your money, and know to beware the next time you deal with AT&T if you choose to do business with them at all in the future. 

Good luck, I hope there is a happy ending to your story. 

Constructive

Employee

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30K Messages

1 year ago

Not embarrassed at all to work for AT&T. 

New Member

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14 Messages

1 year ago

@QDad Thanks.

OttoPylot

ACE - Expert

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19.2K Messages

1 year ago

@pcaterisano File a complaint with the BBB and/or FCC against the reseller at Sam's Club. You can't sue AT&T because of the arbitration agreement that AT&T has. It doesn't hurt to see what the Consumers Advocates group has to say but you will more than likely not get very far.

@OttoPylot When you say "we really are sorry" who is "we"?

We, the customers just like yourself. I have nothing to do with AT&T other than help other customers on these forums. So as a customer, I'm sorry you fell into the Reseller trap. I wish there was more than we could do.

(edited)

New Member

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14 Messages

1 year ago

@CellPhoneGuy I am looking at my bill dated October 5th, due October 26th and it is the third bill from AT&T. "Buyers are liars"? You need to recalibrate your meter.  Why are you on here defending this?

Constructive

Employee

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30K Messages

1 year ago

August doesn’t count. So November would be your 3rd billing cycle 

Constructive

Employee

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30K Messages

1 year ago

Your first billing cycle would be September with a partial prorated bill for august 

New Member

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16 Messages

1 year ago

@pcaterisano Exactly. That's not your third bill. I'm not defending in the slightest, I'm merely explaining the program and how it works and that it takes time to reap the benefits of your Sam's Club membership pricing for AT&T.

Port-in credits $10 per line for 25 months

25% teacher discount

Activation fee reimbursement 

Trade-in credits + catch up credits for the first two months

All take 3 bills to take effect. 

If you were not informed of this then I understand your frustration. But saying it's not a real deal is not accurate. 

The free iPhone 11 thing is the only issue here because in August, all the promos were dedicated to the iPhone 12. 

Did you have a trade in or are you buying full price of your phones?

(edited)

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