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New Member

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1 Message

Sun, Jan 17, 2021 2:13 AM

Closed

Don’t buy from Sam’s Clubs

Walked into a Sam’s club and sales rep asked what I paid for cell service, I said just under 200 for 4 phones. He said, what if I can get you 4 new iPhone 11 Pro’s for free and cut your bill to 160 by switching over to Att&t. I said what’s the catch, he says just port over your lines and trade in your current phones and you’ll get the new phones for free credited to your account. He said the  first two bills will be high and the third and fourth would be zero once the credits kick in. So I told him I could only switch 3 over and kept 1 line with Verizon. So we got the port pins from Verizon and switched 3 lines. I had to put over 200 bucks down at the store for the phones. He said to ship the trade ins back in the box our new phones come in with the provided label within 2 weeks. We did that, sent all 3 iPhone trades to att. First bill comes over 400 bucks, second almost 300, third still 300, no credits for porting the lines from Verizon and no trade credit. One rep said they don’t kn ow where the phones are , one said damaged, but I never received anything about the phones once they got sent off. 2 weeks after I received my new phones I get an email saying here’s your tracking label information to print to send in trades , we already sent them back with the provided labels in the new phone box like we were told. I think the trades went to the place our new phones came from, regardless att has them and they had return address’s  on them to send back if that was a problem so we can send to the right place. We called and told att about this and they said don’t worry they have the phones and would send them to the right place. Att&t Rep on the phone tells us Sam’s club reps don’t work at att and lie, there was never a promotion to switch to Att&t from Verizon and our 3 iPhones are worth 55 bucks and that there is no port credits for switching. Makes sense for me to switch from 4 lines at 198 Verizon to 3 for 288 at att and give you my perfectly working phones for nothing. Also the gift card I was supposed to get I didn’t , and the discount for my place of employment 20 percent I’m still waiting on. What a headache, never trust the people in the Sam’s clubs. 

New Member

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2 Messages

2 years ago

same here happened to us.

New Member

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3 Messages

2 years ago

Same thing happened to me and AT&T representatives do not care that it's not the same price quoted, they just want their money. Something needs to be done about this.

New Member

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3 Messages

2 years ago

I went directly to the office of the CEO of AT n T the number and email is on the website. ATT reached out to me to resolve the issue. They have given us the full amount for the trade in and refunded  us many of the fees associated with this change. I downgraded my plan and got an employee discount to help lower my bill. I still don’t know what my monthly bill will be but they have been very helpful. ATT is not the problem but the horrible 3rd party that Sams is using but I think it should stop. Sams should not be allowed to sell these plans with untrained and underhanded people. I am stuck for the next 2+ years to recoup our money from the phone exchange. Lesson learned. I have everything in emails that the Sams ATT person promised so it was hard to dispute we were lied to. 

New Member

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1 Message

1 year ago

That's exactly what happened to my wife and myself they did the same exact thing. I recommend nobody ever go to AT&T inside a Sam's club miss representation and then when you try to solve the problem nothing won't happen. They have no loyalty to their customers they just want your money then after that they're done with you.

New Member

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1 Message

1 year ago

i had really bad experience. i did not see even close to their projected monthly bill, they just double my phone bill 

New Member

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5 Messages

1 year ago

Absolutely do not deal with At &t at Sam’s. I was extremely satisfied with the phone and service that I had with Verizon but as I was walking thru Sam’s an AT&T employee hailed me down and explained what good deals they were having on new phone contracts. I talked with her at length about the price and even got her to write it down. She was so believable. I guess I trust people too much. My daughter was going on my plan because with being a nurse I got a 25% discount. We each paid the taxes on our new phone with our debit card. We traded in our old phones which were both nice iPhones but not the newest model. I even asked if we were not pleased could we get our old phones back. Her response was of course because if we didn’t give them back that would be like stealing. Well with our very first bill my daughters  account and mine were charged over double what we were told. Also we never gave authorization for my daughters account to have anything taken out except the taxes. It was supposed to be only one account . I went back to the kiosk At Sam’s and the new lady said she could not help me and gave me a number to call. They were absolutely no help and of course the lie about getting our phones back was truly a lie. They will do and say anything to get your business. I would hate to have to deal with a conscious like this. I learned a valuable lesson. I will never sign up with a phone service again. I will always get a pre payed phone card after this. It has left me not being able to trust others who are trying to sale products. I will call Sam’s corporate office but don’t know if that will help. I did cancel my automatic withdrawal so I won’t have someone having control over taking whatever they want out of my account. So please listen to us who have been totally scammed

Constructive

Employee

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30K Messages

1 year ago

Again not an att employee read the thread 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

New Member

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2 Messages

1 year ago

UPDATE: I've been working this issue for over two weeks; each time starting from scratch. I was able to get resolution by calling the AT&T # on my bill, explaining the situation, and finally I was transferred me to the ADVANCED TECHNICAL DEPARTMENT. That agent did massive research and uncovered the error, just as I had stated. Agent said I would receive a text message to my phone of the issue resolution. Received that message today. I am one of the lucky ones who finally had success and our bill will be adjusted.  BUT, lesson learned ... I'll never do business with any vendors at a Sam's club. Do not get angry with the agents, just keep at it.  Good luck out there. 

New Member

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2 Messages

1 year ago

Omg I am currently going through the same exact thing as you!! I was a Verizon customer for 20 plus years, never would’ve switched to pay more money. What a scam AT& T has got going on.

Constructive

Employee

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30K Messages

1 year ago

Has nothing to do with AT&T. Contact sams club. 

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