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jacobcarver's profile

New Member


1 Message

Friday, June 2nd, 2023 12:32 AM

Device Return lost by AT&T or their return service

About 3-4 months after I shipped my phone back in the mail using their box and shipping label, I get an email saying they didn't receive it and are charging my account over $400. I dig through my photos and find a picture of the label and box like they recommended to find the tracking number and find it. When tracking the number via usps it shows is was delivered to a "Returns Agent" and that usps no longer had any information or updates after that. I try contacting AT&T support but they pretty much just say to take it up with USPS. Now I'm dealing with this 3-4 months after I thought everything had gone smoothly after seeing it was delivered to the Returns Agent and AT&T decides to basically scam me and won't resolve ANYTHING. I highly recommend never doing any business with them ever as they are unprofessional, non-helpful, and just overall a bad experience. And even if you do take a picture of the label (like their instructions stated and which I did) there is still nothing they will do about it and just want your money. HORRIBLE!

Community Support


221.1K Messages

4 months ago

Hello @jacobcarver, we do understand that items can get lost in the mail and that it can be a frustrating experience.


We would like to invite you to a private message so that we can pull up your account and see if we are able to find the device on our end. 


To find your direct message inbox, look for the chat icon next to the bell icon in the upper right corner of the forums page. 


We look forward to chatting with you. 


Holcy, AT&T Community Specialist

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