2 Messages
Delivery of new phone
I ordered an upgrade a new Galaxy phone to replace my old Galaxy S10. Order was received and phone was shipped out Aug 6 with an expected delivery date of Aug 8/9. I've been following the shipment using the tracking number provided and see that the phone has been in the same place since 8 AM Aug 8th. It's a little frustrating as the route that the phone has taken has lead it steadily away from the delivery address, not closer.
I'm just wondering if I can get any clearer information about when the phone will be delivered, or if something happened to it in transit and something else needs to be done.
Thanks,
Accepted Solution
ATTHelp
Community Support
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225.4K Messages
4 months ago
Hello @iplewkowich, we understand how upsetting it must be, we're here to help you.
We need a few details to dig deeper so let's connect over a Direct Message, we've sent one to your inbox. (Just for your reference: It's the chat icon next to the bell icon in the upper right corner of the Forums).
Thank you for reaching out to AT&T Community Forums.
MatG, AT&T Community Specialist
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ATTHelp
Community Support
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225.4K Messages
4 months ago
Hi @iplewkowich, we're here to look into this and get you to the information you're looking for.
At this point, as the order has been shipped from our end, your best bet would be to reach out to the shipping company. Once the device ships out, the carrier takes full responsibility for the delivery.
Please reach back out if you need anything else,
Antony, Community Specialist
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iplewkowich
2 Messages
4 months ago
Thanks for the advice. I just called the shipping company and they have indicated that the package is officially lost. I presume that they will reach out to you and confirm this. What are my next steps?
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