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Jaconsul's profile

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Wednesday, August 17th, 2022 9:17 PM

Customer Service Line

I have no idea if my comments will reach anyone of importance and I do not want to wait for a survey - i tried asking for a manager but the person sadly told me their managers are too busy even for good news about their employees. i truly wish to be marked to take a phone survery - or talk to a manager directly PLEASE CONTACT ME 

I was trying to simply upgrade my phone with out changing my data - with out insurance - with out att next didnt want any of that - i just wanted to pay up front the phone with the cash i earned from my local casino. 

I tried ordering online my bank locked my card i get on the phone i land my self with a douch canoe known as Mark - i tell him what i want - and he immediately gives me grief is rude all kinds of not so nice words that i wanted to say and Mark wouldnt listen to the fact i just wanted a simple upgrade - i knew i couldnt trade my phone in - especially since i just wanted to pay up for the thing upfront. i finally had it and just hung up on the guy i couldnt take it anymore from him -

i try again with online chat - the online chat person Roxanne gives me a link for accessories i click on it and then im sent through an endless loop to nowhere and could not bring up the bloody chat window again to fricken proccess my order.

i call again PRAYING i do not get landed with MARK the (Edited per community guidelines) again - IT WORKS i end up with a LOVELY lady named Adrien (i doubt im spelling that correctly) but PLEASE FIND her - she alone who i doubt will not get her bonus/commision off of me saved me from leaving att for good. i was that FRUSTRATED with the process until i was finally connected with her

if there is a way to look up my call sheets in particular please do she deserves EVERYTHING possible that you can give her.

Community Support


229.4K Messages

2 years ago

Hello @Jaconsul, this is not the experience we want you to have, and we're so happy that Adrien was able to resolve your concerns.


Based on the information you've provided, we want to go ahead and submit this feedback for you. We want to bring you into a DM, and you'll need to check the message icon in the upper portion of the page to reply back. 


We look forward to hearing back from you, and thanks for contacting the AT&T Community Forums.


Lynn, AT&T Community Specialist 

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