Confusing Trade-In process; was told to send phone to wrong address
After upgrading my phone, I contacted AT&T to find out how to send in my phone for the Trade-In. They gave me mailing label which I used to send in the phone. A couple days later, a package arrived at my house to send in the Trade-In - a different address. I have tried to contact the Trade-In Program staff multiple times in chat, phone and email. The phone goes to music then disconnects. The online chat is never answered. The emails are never responded to. I should be getting a $205 credit for my iPhone X that I upgraded. How do I get a resolution when no one will even respond from the Trade-In program?