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abender27's profile

New Member

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1 Message

Thu, Sep 29, 2022 1:50 AM

Charge replacement

I bought a 10ft AT&T lightning cable at the end of May and it has already stopped working. There is no physical damage to it, but it doesn't consistently charge my phone. Is there anyway I can get a replacement since I haven't even had it for 6 months?

ATTHelp

Community Support

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203.5K Messages

2 months ago

Hey there @abender27, we hate to hear that you're having concerns with an AT&T Lightening charger cable you previously purchased, and we want to look into your replacement options. 

 

At this time, please let us know where you purchased the charger cord, as this will help us confirm the best way to return your accessory:

 

  • Accessories purchased from AT&T stores or online are covered by a one-year warranty. To exchange, bring a valid proof of purchase to any AT&T store.
  • If an accessory has a lifetime warranty, you can exchange at any AT&T store with valid proof of purchase within the first year. After the first year, contact the manufacturer for warranty support.

 

Any charger or other accessory included in the device’s retail package is protected by the same warranty that covers the device. Learn about device warranty exchange.

 

Please reach back out to update us with the requested information and thanks for contacting the AT&T Community Forums. 

 

Lynn, AT&T Community Specialist

 

 

 

 

 

 

 

Constructive

Employee

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29.9K Messages

2 months ago

take it back to where you bought it or go to walmart and buy a new one for 6  bucks 

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