8 Messages
cell phone trade-in
has anybody else been refused their trade-in credit by ATT Wireless?
They refused to give me my credit saying I returned my cell phone late which is a lie. And they keep my cell phone.
let me know.
my previous post was deleted by att.
formerlyknownas
ACE - Sage
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113.3K Messages
2 months ago
Do you have shipping confirmation slip or receipt?
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angrycustomer305
8 Messages
2 months ago
i sure do. from the usps.
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formerlyknownas
ACE - Sage
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113.3K Messages
2 months ago
Great. File a better business bureau complaint online. The complaint is forwarded to att upper management and someone will contact you
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ATTHelp
Community Support
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225.1K Messages
2 months ago
Allow us to get you in the right direction @angrycustomer305. Thank you for joining the Community Forums! We'd be more than happy to take a closer look into your concerns.
Feel free to access the AT&T Trade In website.
If you prefer to speak with our Trade-In Support Team, please contact the customer support number: 1-888-445-6005 for additional assistance.
Please feel free to reach back out if you have any further questions! Have a great day!
Also, if you need further assistance do DM us. We will definitely assist you better.
Thank you for contacting AT&T Community Forums.
MatG, AT&T Community Specialist
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angrycustomer305
8 Messages
2 months ago
Unfortunately I already did. Talked to them for 4 hours most of it spent on hold with some lady in Philippines I think. It was useless.
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OttoPylot
ACE - Expert
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22.6K Messages
2 months ago
@angrycustomer305 Did you talk to CS or did someone call you from the Office of the President, which is where a BBB complaint goes. If you haven't filed the BBB complaint do so now. It is your best bet for getting this resolved.
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formerlyknownas
ACE - Sage
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113.3K Messages
2 months ago
@angrycustomer305
Well assuming you did actually speak to someone in the Philippines, that's not US customer support that's a call center. They can't do diddly squat.
You have to speak to the loyalty department, or have someone call you from the office of the president as a result of filing a better Business bureau or FCC complaint.
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angrycustomer305
8 Messages
2 months ago
I just filed the complain last night. I already talked to CS and the trade-in center. wasted 4 hours.
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angrycustomer305
8 Messages
2 months ago
i did speak with the loyalty dept. those bozos told me that the credit could only come from the trade-in dept.
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formerlyknownas
ACE - Sage
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113.3K Messages
2 months ago
There's no such thing as a trade-in department. It's coming from a completely third party assurant mobile in Tennessee.
As suggested before please file a better Business bureau complaint
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