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Iconnoci's profile

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1 Message

Wednesday, May 31st, 2023 5:56 AM

“Call us or visit a store”

I’m logged into my account and trying to upgrade a phone but it keeps coming back saying to either call AT&T or visit a store.  I tried to call the 800-331-0500 number but get connected to an automated line that only provides automated responses and text messages.  Finally after repeating my request to connect me to a live agent, it dialed me through…only for it to say the offices are closed and to call back tomorrow.  Why am I not allowed to go through with this process?  I don’t need or want to call or visit a store!

ACE - Sage


118.2K Messages

1 year ago

AT&T live agents are not available 24 hours a day.  Call centers close at 10:00 p.m. and do not open till 7:00 a.m. the following day.  I advise you not to do an upgrade with a call center. 

 Please call during normal business hours if you want to speak to someone in the USA who can help you upgrade.

If you are not eligible to upgrade through AT&T installments, you would have to purchase a phone at full price or from manufacturer.

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