ATT won’t honor IPhone 15 promo
I signed up with ATT on Wed and was told that I could get the IPhone 15 for “free”. I had to sign up for a three year contract and trade in my IPhone 12.
I thought it was a good deal so agreed. I switched providers to ATT and activated my IPhone 12 to ATT. The rep said I had to wait until the next day and call back to arrange the trade in and new phone.
Now I’m told I don’t qualify because I activated the 12. Can’t upgrade, can’t trade in, can’t do anything. Was on the phone with a rep for almost 2 hours. Absolutely NO HELP!! They’ll fire the poor rep who gave me the wrong info but won’t honor what all the signs say that everyone (with a qualifying phone) can get the upgrade!!
Went in to the actual store and was again told that absolutely qualify. But she couldn’t do it either. All apps will only give me full price! Can’t even finance it. She thinks the reps on the phone got one sent but I can’t see an order for it.
So far, not impressed. Sorry for the long rant but needed to get this out!