ATT Trade In - USPS declined package
I’ve learned from USPS office that they are no longer accepting delivery of electronic devices via 1st class mail and must be shipped via ground.
The shipping label provided by ATT Trade In is 1st class.
Here are my dilemmas:
1. USPS will not accept 1st class postage. The shipping postage must be for ground delivery
2. ATT Trade In only issues 1st class postage. They would not reissue trade in label with ground postage. Doing so would invalidate the $1000 trade in program as the program already ended.
3. ATT Store would not accept trade-in in store. Also doing so would invalidate the $1000 trade in program as the program already ended.
I’m in limbo here with no recourse to claim the $1000 trade in that I’m entitled to.
is there any ATT representation in this forum that can escalate this issue to upper management. It seem ATT is unaware of new USPS shipping restrictions.