Trade In and Get Rewarded!
corporal32's profile

New Member


1 Message

Thursday, September 22nd, 2022 8:00 PM

Att store lost my iPhone 11 Pro Max I used for a trade in. I’m a new customer btw

Went to the att store and switched to att and traded two phone with the 750 trade in bonus. Now they say my trade in wasn’t linked to my number. I didn’t get any paperwork or confirmation numbers from the store   I’ve called twice and was told they would look into it. Still no answer from them. Been two months and tired of paying the high monthly can they just lose someone’s phone?

ACE - Sage


115.9K Messages

1 year ago


 I'm not aware that there is or was ever a $750 trade in offer.  

You should have received a receipt when you made your purchase and handed over your trade in that indicated what you were trading in and it's Book value in order to qualify for the trade-in offer. Do you have any of your receipts? If you do not have receipts go back to the store and ask them to reprint your receipts.

     If no proof of receipt was ever given to you or produced, they didn't lose the phone as far as their concerned they never got the phone in the first place.

    You definitely need to take this up in the store where you did your trade in. 

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